Privacy Policy Statement

This Privacy Policy explains how Brynovelatrix collects, uses, and protects your personal information when you use our services. We value your trust and respect your privacy rights at every step.

Information We Collect

We collect the following types of information when you interact with our website or contact us.

• Personal contact details such as your name, email address, and phone number, provided during order placements or inquiries.
• Order information including delivery addresses, bouquet preferences, and any personalized requests submitted to our shop.
• Website usage data via cookies and analytics tools, which help us improve your customer experience and site functionality.
• Feedback, messages, or reviews you submit through our site or by other communication channels.

How We Use Data

We process your information to provide, improve, and tailor our florist services.

• Fulfill your orders for bouquets and floral arrangements, including personalized designs.
• Communicate about orders, deliveries, and answer your questions promptly.
• Enhance our website, offerings, and customer service through feedback and data analytics.
• Comply with Malaysian regulations on data retention and privacy for e-commerce businesses.

Legal Basis

Your data is processed based on your consent and our obligation to fulfill floral orders.

We only use your information when required for legitimate purposes, such as completing orders or meeting legal obligations. Your consent is respected at all times.

Sharing Info

Your data is only shared when necessary for service delivery or legal reasons.

• Third-party couriers for bouquet delivery—only limited details needed to complete safe delivery.
• Professional service providers helping with website hosting and payment processing.
• Authorities or regulators as required by Malaysian law, if needed for compliance.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, accidental loss, or disclosure. Secure online forms and strict staff training help maintain your privacy on every order.

Your Rights

You have rights concerning how your data is used.

• Request a copy of your personal information we store.
• Ask for correction or deletion of inaccurate or outdated details.
• Withdraw your consent for certain processing activities at any time.
• Object to or restrict us from processing your data in specific situations.

Cookies

We use cookies to improve your website visit, analyze site usage, and personalize your shopping experience. You can learn more in our Cookie Policy section.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions or requests about this privacy policy, contact us by email, phone, or at our shop address.

Policy Updates

We may amend this policy if business practices or laws change. The updated version will always be posted here for your review.